Information Technology

Our staff provide technical support and related services for the School's classrooms and centrally-managed conference rooms; services for checking out A/V equipment, services for the management of the School's websites; services for managing passwords, accounts, and networked printers and storage space; and services for assistance with departmentally purchased computers and related devices. The sections below will let you request specific types of assistance for these services.

If you arrived here looking for a way to contact us concerning our many other value-added solutions, conferencing, and multimedia services, please visit our Contact Us page.

Get Assistance with:

Classrooms and Audio/Visual Equipment Reservations

• Request AV equipment
• Reserve a classroom

Passwords, Accounts, Storage and Print Services

• Reset my password
• Request an account
• Request shared file storage
• Get help using technologies supported by the School

Web sites and hosted web applications

• Report an issue with the website
• Request an enhancement to the website
• Manage Gillings School of Global Public Health website content
• Request an enhancement to MIS II
• Create or edit my Gillings School of Global Public Health profile

Desktop and Laptop Computers

• Get help with my desktop or laptop computer
• Get help using technologies supported by the School

Classrooms and Audio/Visual Equipment Reservations

How do I request AV equipment?

You can request Audio Visual equipment for use at the School by completing this electronic request.

How do I reserve a classroom?

You can reserve a classroom at the School by going to the classroom reservation site.

Passwords, Accounts, Storage and Print Services

How do I reset my password?

If you need to reset your Onyen password, go to http://onyen.unc.edu and select Manage Password. If your Onyen has expired or you have forgotten your password, see the information at this link for more information on how and where to get your password reset. You can also find out how to subscribe to the Challenge-Response service so you can reset your password from anywhere!

If you need to reset a School password, call 962-4357 or submit this request for assistance.

How do I request an account ?

To request an account on campus systems managed by ITS, or to subscribe to services on those systems, use the "Create an Onyen" buttons on the Onyen Services ( http://onyen.unc.edu ) site. To request an account on the School's shared file and print services (H: or M: drive), submit this request for assistance.

How do I request shared file storage at the School?

To request access to, or changes to, shared storage on the School's network (H: or M: drive), submit a request for assistance at this link.

How do I get help using technologies supported by the School?

Our Self-help Resources page provides information and links to support and resources for technologies used by the Gillings School of Global Public Health.

If you are a faculty or staff member of the School, or if you will be using a classroom or conference room at the School, you can request help using supported technologies at the School by calling 962-4357 or completing a request for assistance at this link.

Web sites and hosted web applications

How do I report an issue with the website?

If you are a user of the Gillings School of Global Public Health web site or another client for whom IIS provides hosting or web consulting services, you can report website issues ( i.e. pages which are not displaying as expected, browser error messages, or help editing content; for example: adding photos, tables, or editing menus ) here by completing this online form.

How do I request an enhancement to the website?

You can request an enhancement to the Gillings School of Global Public Health website ( i.e. creation of new features; for example: blogs, forums, etc., or specific subjects of content; for example: diabetes, missing from the Gillings School of Global Public Health website ) by completing this online form.

How do I request an enhancement to MIS II?

You can request an enhancement to the MIS II application ( i.e. creation of new MIS II features or specific reports ) by submitting this online request.

How do I create or edit my Gillings School of Global Public Health profile?

You can get help creating or editing your Gillings School of Global Public Health profile ( i.e. faculty and staff ) by calling 962-4357 or submitting this online request for assistance.

How do I manage Gillings School of Global Public Health website content?

You can get help managing your content on the Gillings School of Global Public Health website ( i.e. help editing content; for example: adding photos, tables, or editing menus ) by calling 962-4357 or submitting this online request.

Desktop and Laptop Computers

How do I get help with my desktop or laptop computer?

If you are a faculty or staff member of the School, you can request help by calling 962-4357 or submitting a request for assistance at this link, or at http://help.sph.unc.edu. If you are a student or faculty/staff member from another part of the University, you can request help by calling 962-4357 or submitting a request for assistance at this link, or by visiting http://help.unc.edu.

How do I get help using technologies supported by the School?

Our Self-help Resources page provides information and links to support and resources for technologies used by the School.

If you are a faculty or staff member of the School, or if you will be using a classroom or conference room at the School, you can request help using supported technologies at the School by calling 962-4357 or completing a request for assistance at this link.